Personal Information We Collect

When you visit the Bokipet website, we may automatically collect certain information about your device and your interaction with our website, including:

• IP address
• Web browser type and version
• Device type
• Operating system
• Time zone
• Cookies and similar technologies
• Pages and products you visit
• Time spent on our website
• Websites or search terms that referred you to our website
• Information about how you interact with our website

We may refer to this information as Device Information or Usage Information.

When you contact us, submit an inquiry, request a quotation, download product information, communicate with us through WhatsApp, email, or another communication channel, we may also collect information that you voluntarily provide, including:

• First and last name
• Email address
• Telephone or WhatsApp number
• Company name
• Country or region
• Business address
• Product interests
• Estimated order quantity
• Purchasing requirements
• OEM or ODM requirements
• Shipping information
• Order and transaction information, where applicable
• Other information you choose to provide to us

How We Use Your Information

We collect and process personal information only when necessary for legitimate business purposes.

We may use your information to:

• Respond to product inquiries and quotation requests
• Communicate with potential and existing customers
• Provide information about our smart pet products
• Process orders and provide customer service
• Provide OEM and ODM services
• Arrange product samples, shipping, and logistics
• Improve our website, products, and services
• Analyze website traffic and user behavior
• Measure the effectiveness of our advertising and marketing campaigns
• Prevent fraud, abuse, or security threats
• Comply with applicable legal and regulatory requirements
• Send marketing or product information where you have provided consent or where otherwise permitted by applicable law

You may visit our website without directly identifying yourself.

However, certain services, such as requesting a quotation, contacting our sales team, requesting product samples, or submitting a business inquiry, may require you to provide certain personal information.

You may choose not to provide such information, although this may prevent us from responding to your inquiry or providing certain services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, analyze traffic, and measure advertising performance.

These technologies may include analytics, advertising, and website optimization tools.

Depending on your location and applicable law, we may request your consent before placing non-essential cookies on your device.

You may control or disable cookies through your browser settings or through any cookie consent tools available on our website.

Please note that disabling certain cookies may affect some website functionality.

Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors interact with our website and to improve our marketing activities.

These providers may collect information such as your IP address, device information, browser information, pages visited, advertising interactions, and other usage information.

Where required by applicable law, these technologies will only be activated after you have provided the appropriate consent.

Legal Basis for Processing

Where the European Economic Area (EEA), United Kingdom, or other applicable privacy laws require us to identify a legal basis for processing personal data, we may rely on:

• Your consent
• Performance of a contract or steps taken before entering into a contract
• Compliance with legal obligations
• Our legitimate business interests, provided those interests do not override your fundamental rights and freedoms

Our legitimate interests may include responding to business inquiries, improving our products and services, protecting our website, preventing fraud, and conducting reasonable business-to-business marketing activities.

Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

If you are located in the European Economic Area or another jurisdiction providing similar rights, these may include:

• The right to be informed
• The right to access your personal data
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to restrict processing
• The right to data portability
• The right to object to certain processing activities
• The right to withdraw consent
• Rights relating to automated decision-making and profiling, where applicable

To exercise any of these rights, please contact us at victor@bokipet.com.

We may need to verify your identity before processing certain privacy-related requests.

International Data Transfers

Because Bokipet works with customers, suppliers, service providers, and technology providers internationally, personal information may be processed or stored outside your country or region.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place when personal information is transferred internationally.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, messaging services, logistics providers, payment providers, or other external services.

These third-party websites and services operate independently from Bokipet and may have their own privacy policies.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, fulfilling contractual obligations, resolving disputes, and complying with legal requirements.

When personal information is no longer required, we may securely delete or anonymize it.

Legal Disclosure

We may disclose personal information where required or permitted by law, including when necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Respond to lawful requests from government authorities
• Protect our legal rights or property
• Protect the safety of our customers, employees, partners, or others
• Investigate fraud, security incidents, or misuse of our website
• Enforce our agreements and policies

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws and regulations.

Any updated version will be published on this page with an updated effective date where appropriate.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, how we process your personal information, or if you would like to exercise your privacy rights, please contact us:

Bokipet

Email: victor@bokipet.com

Website: https://bokipet.com/